With respect to your newly resolved issue under: How the Syclo SM Client connect to the server which is in Secure network without Relay Server Wiki discussion.
You mentioned that it was a problem with the way the technician group is setup.
If you would not mind, can you draft a quick Problem and Resolution with a few details so we may add this to the SAP Knowledge Base as a reference.
Problem: (put your main description of the problem)
Cause: (Optional if you know the cause)
Resolution: (what you did in detail to resolve)
This way we can properly document it so nobody will see this problem again when they search online. We will also reference this Wiki article.
Thanks,
Mark