Dear Prabhakar,
Thanks for the reply.
Our project has just gone live and issues immediate resolution is being carried. Charm will integrate with system and training is required for that which at this point of time not possible but at the same time without affecting the issue resolution we want to log the changes in solution manager.
We will use the CSOL feature may be some time later.
At present i have not activate CSOL, still the document doesn't flow through. Document got stuck at "In development" phase and doesn't move forward. It doesn't allow to change the status.
Regards
Sushant