Hi,
please clarify which gateway belongs to the sld. When this is a PI gateway,
than clarify on which host resides the CRM system.
Based on the reg_info logs, I cannot see any rules, which allow access from external host:
for SLD_UC only registering internal and local allowed.
Solution: set gw/acl_mode= 1 and maintain a new rule for CRM system's host.
Don't forget the restart gateway, when you are changing the gateway rules.
Regards, Gabriella Kiss